Top 4,443 Reviews From Legit LightInTheBox.com Buyers (2024)

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The items were very nice once received. Did take longer than I thought to receive the items, but that was not an issue. There were several items purchased for my husband that were smaller than the size (measurements) should have been and two pair of shoes were about 1/2 a size too big, considering the conversion size from US. I planned to exchange the items and discovered one of the items was not available in a larger size so decided to return those items. I was offered a refund for those items and allowed to keep them to give away rather than send them back, which shocked me. I had never heard of a company doing this, but was pleasantly surprised.

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I wanted to try out LightInTheBox because I've never ordered from them. I wanted to see how I'd like it and their service. I got slippers for my grandniece and she liked the item. After that, I just kept on ordering things from them. It's much cheaper at LightInTheBox. But some of the things, for instance, says it's glass, but it's plastic and I tell them that. Also, sometimes, I think they're like prototypes, seconds, or flawed items and they sell it for a price. They're getting more competitive, as well. They have things on their site that you could get at other places but at a discount. And I wish they wouldn't always have polyester.

Verified purchase

If you're looking for something unique, beautiful and a good price, LightinTheBox.com is your place. It is a place to go that you will not find items in a mall or a store. They offer many items beautifully designed. The colors are extraordinary. The realism and detail, which I like, is great. On the tops and shirts, a lot of them would carry the design on the back. Everything that any of my family has worn has been complimented.

I've seen LightInTheBox's app, and I downloaded it on my phone. I scrolled through there, I liked what I saw, and started purchasing different items. I love it. It has been a year I've been with LightinTheBox. I look at it before I go to work, and sometimes, when I come home. It has to be at least 10 or more orders I have placed and received. I see the same ones I have seen in the beginning that are still advertised. But there are new items that appear and I would suggest to go there. I like the colors. The three-dimensional of the prints on shirts or tops, whether it be men or women, and some can be for either/or, is very detailed and beautiful. And the prices are decent.

I have purchased gifts for my sons, daughter-in-laws, and grand babies. They're almost 13 and 12. And it has never been a miss. It's a hit. They go, “Oh, my gosh! I love this!. Where did you get this? I love this.” From 12 to the oldest being 75, and every clothing item or a statue of some kind or a picture, they've never seen it before and they're very pleased.

Each time, the delivery time has been the same. Up to four weeks. And I'm assuming because overseas and they have to go through customs. And if it went past four weeks, they would notify and apologize for it. It could be a backorder on something. And if it wound up being out of stock, they would reimburse my money. That's always good, too.

I've had a couple issues, but they took care of those, which I appreciate greatly. When I submitted tickets, there was always somebody I needed to get back to me right away and they took care of it. I appreciate that greatly, because sometimes, you can't get that at a store. They have issues with you coming back and saying, “This is what happened.” I’m very pleased with it.

If something came and it was not the right thing or something was missing, you would want to make LightInTheBox aware of that. It's not worth it to send it back overseas. So, if they could reimburse that or if I wanted that item, they would say, “We'll resend the item if it didn't get here.” I had that issue a couple of weeks ago that I didn't receive the item that was supposed to be received. It just came today when I came home from work.

Verified purchase

I have had 3 orders placed and received to date, with a 4th pending. The quality of the products have been great to date. All clothing ordered so far has fit exactly as expected, and is as posted. I have also ordered two watches. With a couple more on the way. They appear to be of good quality. If you don’t care about brand names these are great items so far. I have not had issues receiving them, and they are keeping time as expected. Even had some compliments on one of them.

If you don’t become a “gold member” at a cost of $29.99, then shipping can be pricey. Once you become a gold member, shipping is reduced to $7.50 whether you order 1 item or 10. So definitely worth getting gold in the long run, if you are going to use more than once. As for delivery, the items ordered so far, within the time allotted. They have so far not exceeded the slotted shipping times. You are given access to detailed information showing the progress of the shipping and transit route. No, typically you will not receive the items within 24-48 hours like other online companies. But… you will get it, factoring the items are coming from overseas on most occasions.

I don’t like the point system. You can collect points by visiting their site daily. But these points expire relatively quick if not used. If you “exchange” the points for a coupon, you also only have a short period of time to use that coupon before you lose it. And you don’t get the points back that you “exchanged” to receive the coupon in the first place.

It is easy to acquire an abundance of points, but the whole system is designed to encourage quick purchasing. Literally making it a snooze-you-lose scenario. Overall I am happy with Light in the Box so far. The quality of the product is not too different than what is available on other sites or on some brick-and-mortar stores in North America.

Verified purchase

My experience with LightInTheBox hasn't been terrible, but returning stuff is a nightmare. But other than that, they usually say what it is. If it says it's a light, I get a light. If it says it's a T-shirt made of this, it's a T-shirt made of that material. The sizing charts have been fine, but some of the stuff is not made very well. But when you spend that kind of money on it, it's not gonna be made well.

I have had to reach out to their customer service. They get back to me quickly, and they tell me how to return stuff, but I'm like, "Oh, do I have to do all that now? I don't wanna do that." If you get something and you have to return it, you pay for the shipping, they reimburse you the shipping once they receive it, they take the shipping off the box, and they only give you 70% of what the purchase was. I just decided to keep my item. The most that I'd get was under 10 bucks, so why even bother?

Overall, I'll just be a little more careful with what I buy because electronics aren't the greatest. Sometimes, they're European cords. You gotta watch what you buy. My experience is hit or miss, but the prices are right, so I don't get anything really expensive. I do recommend LightInTheBox to my friends, but I always tell them to read the description very well and know what they're buying because they can't return it.

Verified purchase

Verified purchase

I purchased a “linen” shirt from this company. That is the description on the website. The price was reasonable. The shirt arrived and it is not linen, it is a cotton/linen-look shirt. Totally not linen material. I went to set up a return and even though the shirt was shipped to me from a location in New Jersey, they want me to return it to China. They indicate a credit back on the return may take weeks. It may cost as much to return to China as the credit may be so I’m just going to put in the Salvation Army as a donation.

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